Returns & Exchanges
At Dress2Envii, we want you to love every purchase. If something isn't quite right, we're here to help with a simple returns and exchange process.
Return Window
You may request a return within 7 days of receiving your order.
Eligibility
To qualify for a return or exchange, your item must:
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Be unworn, unwashed, and unused.
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Have all original tags attached.
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Be in its original packaging.
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Be free from perfume, smoke, deodorant, makeup, stains, or any other odors.
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Include proof of purchase or your order number.
Items that do not meet these conditions cannot be accepted.
Refunds
We do not offer refunds.
Approved returns are issued as store credit only, which can be used toward a future purchase. Store credit is provided after your returned item has been received and inspected.
Exchanges
We gladly accept exchanges for eligible items within 7 days of delivery, subject to product availability.
If the requested size or item is unavailable, store credit will be issued instead.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Final Sale items
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Clearance or promotional sale items
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Gift cards
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Worn, washed, altered, or damaged merchandise
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Items without original tags
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Items returned after the 7-day return period
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review your claim and work quickly to provide a suitable solution.
How to Start a Return
To request a return or exchange:
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Email our customer support with your order number and reason for the return.
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Wait for return authorization and shipping instructions.
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Ship the item back in its original condition.
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Once received and inspected, your exchange or store credit will be processed.
Please note that returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Dress2Envii.
Original shipping charges are non-refundable.
Processing Time
Returns are typically processed within 5–10 business days after they arrive at our warehouse. You'll receive an email once your return has been completed.
Contact Us
If you have any questions about returns or exchanges, please contact us at:
Email: dress2envii13@gmail.com
Thank you for shopping with Dress2Envii. We appreciate your support and look forward to serving you again!